We always say that a “healthy customer relationship is the key factor in winning the confidence of all of your customers”, but along with increasing customer retention, it’s the very key to growing your business.
Apart from GPS tracking technology, giving your business major savings on your fuel (which you can read all about in our previous post here), it also heightens the level of communication between your business and your customers – and great communication is one of your biggest competitive advantages. To talk statistics, Aberdeen’s State of Service Management’s Outlook for 2013 research stated that businesses that reached a 90%+ customer satisfaction achieved 3.7% growth in overall revenue. So here are three ways in which GPS technology helps in ensuring your customer service is stellar:
YOU CAN ALLOCATE JOBS BASED ON DRIVER LOCATION
Our GPS tracking system is a major reassurance to both your fleet managers and your customers. You don’t need to call around your drivers to find out their location – instead you can instantly view their precise location to better assign jobs to drivers that are closest to the customer needing a service.
THERE’S CLEAR COMMUNICATION BETWEEN FLEET MANAGERS, DRIVERS & CUSTOMERS
Being able to view driver location and delivery statuses in real-time, GPS tracking allows for clear, open communication as fleet managers can directly assign route after route with no hassle as well as being able to promptly respond to customers about their package location, delivery, or service time. As for drivers, they can give immediate feedback such as pointing out any issues they may experience such as road delays.
MORE TIME FOR A GREAT CUSTOMER EXPERIENCE
It goes without saying, but with efficient route planning there’s less time spent on the road, meaning there is more time for the driver to give an exceptional experience to the customer. This will demonstrate how your business values their support and keep them being loyal to you.
Interested to see how GPS tracking can help you vastly improve your customer service? Let’s talk – call National Fleet Tracking on 855-438-4771.